Why Can't I Access My Course?

Why Can't I Access My Course?

If you are trying to access your course and cannot, this could be for a number of reasons: 

For help logging into your account, please read Accessing Your Course on the LMS.

If you see a message that your account is suspended please contact us using Chat Support for more information (what is Chat Support?).

If your support has expired, you may eligible for a course extension. 

    • Related Articles

    • How Do I Access My Course?

      You can access your course by logging in to the Learner Management System (LMS).

    • Can I Change My Course?

      If you decide that your course is not a great fit for you, changing to another may be an option in certain circumstances. If you'd like to discuss a course swap, please contact us using Chat Support (what is Chat Support?) .

    • Why Can I Only See One Course in My Course Bundle?

      If you have enrolled on a course bundle, only the first course in the bundle will be available when you first login to your LMS account. You can read more about course bundles here.

    • How Do I Extend My Course?

      If you have reached the end of your support period and have not yet completed your course, you may be able to extend your course.

    • How Do I Pay my Course Balance?

      To pay your course balance, you can contact us to request a payment link. Request a payment link by choosing the 'Make a payment > Pay course balance' option on Chat Support (what is Chat Support?)