Contacting The Support Team

Contacting The Support Team

Introduction

If you're an existing learner and need help, our support team is here to assist. This article explains the quickest and most effective way to get in touch.

Info
If you have a specific question about the course content, you can contact your tutor directly through the Learning Management System (LMS)

Why It Matters

Reaching out through the correct channel ensures your query is logged, tracked, and responded to by the right member of our team. Using our automated Chat Support also allows you to access help 24/7, even outside of working hours.

How to Contact Us

To contact the support team, please use the Chat Support feature. Here's how:
  1. Whilst on the Help Centre, look for the chat icon in the bottom right corner of the page.
  2. Click the icon  to open Chat Support.
  3. Follow the prompts to select your query type or describe your issue.
  4. Our system will either provide an instant answer or escalate your query to a member of our support team.

Additional Tips

  1. Have your details ready: To help us assist you more quickly, we may ask for some personal details, including your name, email and order number.
  2. Check article suggestions: During the chat, the system may recommend helpful articles based on your question—these can often resolve your issue faster.
  3. Support hours: Our automated Chat Support is available 24/7.
For all existing learner enquiries, starting a chat on the Help Centre is the best way to get support quickly and efficiently.

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