Where Can I Find My Order Number?
When you contact our team, you may be asked to provide your order number to help us locate your information.
You can find your order number in your
account area, and in your order emails:
In your account area:
In your order emails, like the one below, which was sent to you on enrolment:
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I've Just Enrolled - When Can I Start My Course?
Welcome to Association of Learning! After you have ordered your course, our team will process your enrolment and send out your welcome email. Enrolments are processed within 2 hours (please allow for more time if you have ordered your course outside ...
What Happens if I Miss a Payment?
If you miss a payment for any reason, please contact our team as soon as possible, who will help you make the outstanding payment and bring your account up to date. You can get help with a missed payments, by choosing the 'Make a payment > ...
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If you are trying to access your course and cannot, this could be for a number of reasons: For help logging into your account, please read Accessing Your Course on the LMS. If you see a message that your account is suspended please contact us using ...
Where is My Paper Study Pack?
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