How Do I Contact My Tutor?

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• Why Hasn't My Tutor Contacted Me?

  As self-study courses, each learner is expected to move through the course at a pace that will allow completion within the support period stated on enrolment; our tutors and support team will not ask you to submit work if you have fallen behind in ...

• I Cancelled My Direct Debit, How Can I Set It Up Again?

  To avoid any late payment fees, you will need to reactivate your direct debit. Please contact us to request a direct debit link. You can contact our team at any time using Chat Support

• Why Has My Work Been Referred?

  If your work has been referred, the specific reasons will be contained within your feedback issued by your tutor for your submission. You should read carefully the feedback you have been given, and action each of the points highlighted by your tutor. ...

• Where is My Paper Study Pack?

  If you have ordered a paper study pack for your course, these can take up to 10 working days to arrive. If you have not received your paper study pack and 10 working days have passed, please contact us. You can contact our team at any time using Chat ...

• How Long Does It Take for Work to Be Marked?

  Once you have submitted your assignment, your tutor has up to 10 working days to mark and return the work to you.